Find instructions below for the two types of exchanges possible
To exchange for the same frame but another color
To initiate a return, please visit our returns portal and provide the following information:
Axon Optics Web Order Number: (e.g. AXON12345)
Shipping Zip Code: (e.g. 33111)
Choose exchange for another color, then continue along with the prompts. At the completion of the return process, you will receive instructions and a shipping label.
To exchange for a different frame or for Rx
To initiate a return, please visit our returns portal and provide the following information:
Axon Optics Web Order Number: (e.g. AXON12345)
Shipping Zip Code: (e.g. 33111)
Please complete all steps until you come to "Select Refund Type." When available, choose "Store Credit."
At the completion of the return process, you will receive instructions and a shipping label.
Once your original glasses arrive to our location and are inspected, your store credit will be authorized and you can purchase a new frame.
