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How to exchange glassesUpdated 8 months ago

Find instructions below for the two types of exchanges possible

To exchange for the same frame but another color


To initiate a return, please visit our returns portal and provide the following information:



Axon Optics Web Order Number: (e.g. AXON12345)


Shipping Zip Code: (e.g. 33111)




Choose exchange for another color, then continue along with the prompts. At the completion of the return process, you will receive instructions and a shipping label.




To exchange for a different frame or for Rx


To initiate a return, please visit our returns portal and provide the following information:





Axon Optics Web Order Number: (e.g. AXON12345)


Shipping Zip Code: (e.g. 33111)

Please complete all steps until you come to "Select Refund Type." When available, choose "Store Credit." 

At the completion of the return process, you will receive instructions and a shipping label.



Once your original glasses arrive to our location and are inspected, your store credit will be authorized and you can purchase a new frame.

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